These Terms of Service (“Terms”) govern your access to and use of thewebsuite.co and the products and services provided by TheWebSuite (“TheWebSuite,” “we,” “us,” or “our”). By accessing our website, purchasing a product or service, creating an account, subscribing to a plan, or entering into a project or service agreement with us, you agree to these Terms.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.
Individual proposals, statements of work, order forms, subscription descriptions, or other written agreements issued by TheWebSuite may contain additional terms applicable to a particular service. If there is a conflict between these Terms and a signed agreement or applicable statement of work, the signed agreement or statement of work will control with respect to that engagement.
1. Our Services
TheWebSuite provides technology, design, development, automation, and business infrastructure services, which may include website design and development; website hosting and deployment; website maintenance and support; digital templates and software products; landing pages and digital experiences; client portals; internal business tools; databases; dashboards and reporting systems; API and software integrations; workflow automation; AI-assisted workflows and AI agents; document processing and data extraction; business process redesign; security and access-control configuration; analytics and reporting; ongoing Care and support plans; and other technology services described in a proposal, order, or service plan.
The specific services, deliverables, functionality, timeline, pricing, and responsibilities applicable to a particular engagement will be described in the applicable proposal, statement of work, order, or subscription plan. We may use third-party software, hosting providers, APIs, libraries, AI providers, databases, payment processors, and other technology necessary to provide the services.
2. Projects, Proposals, and Scope
Before beginning a custom project, we will generally provide a proposal, statement of work, or other written description of the engagement. The applicable project agreement may specify scope of work; deliverables; project milestones; estimated timeline; fees; payment schedule; included revisions; client responsibilities; hosting arrangements; ongoing support; third-party services; assumptions and dependencies; and other project-specific terms.
Work requested outside the agreed scope may require an additional fee. Changes to scope may affect the project timeline and price. We are not required to perform work that is materially outside the agreed scope unless the parties agree to the additional work and applicable fees.
Quotes and estimates. A quote, estimate or instant quote, whether given on our website, by email, in a message or on a call, is based on the information you give us at that time. It is not a binding offer, and no agreement exists until you accept a written proposal, order or invoice from us (and pay any deposit it requires). Unless it says otherwise, a quote is valid for 30 days. If the information it was based on turns out to be incomplete or inaccurate, or the work turns out to be different from what was described, we may revise the price and timeline before the work starts.
3. Client Responsibilities
You agree to provide the information, content, access, approvals, credentials, materials, and decisions reasonably necessary for us to perform the services. You are responsible for providing accurate information; reviewing deliverables; providing timely feedback; approving content and functionality; maintaining access to third-party accounts you control; maintaining ownership or appropriate licenses for materials you provide; ensuring that your instructions are lawful; ensuring that you have authority to provide information or data to us; maintaining appropriate permissions for systems you ask us to access; and promptly notifying us of material errors or security concerns.
Delays caused by missing information, approvals, credentials, content, or other client dependencies may result in corresponding changes to the project timeline. We are not responsible for delays caused by information or materials that you fail to provide on time.
4. Client Content and Data
You retain ownership of content, information, files, documents, data, trademarks, logos, photographs, text, and other materials that you provide to us (“Client Content”). You grant TheWebSuite a limited right to access, reproduce, modify, transmit, store, and otherwise process Client Content solely as reasonably necessary to provide the services, comply with your instructions, maintain our systems, provide support, and fulfill our contractual obligations.
You represent that you have the necessary rights, permissions, and legal authority to provide Client Content to us and to authorize us to process it for the applicable services. You are responsible for determining whether information you provide to us may legally be processed by us or by the third-party services used in your project.
5. Business Systems and Third-Party Integrations
Some services require connecting your systems to third-party platforms. These may include Google; Microsoft; Slack; CRM platforms; payment platforms; accounting systems; document-management systems; scheduling platforms; databases; APIs; AI services; and other third-party software.
When you authorize an integration, you authorize us to access and process the information reasonably necessary to configure and operate that integration. Third-party services remain subject to their own terms, privacy policies, technical limitations, and availability. We are not responsible for changes, outages, security incidents, API changes, pricing changes, discontinued functionality, account restrictions, or other failures caused by third-party services.
If a third-party provider changes or removes functionality required for your project, we may need to modify the service or propose an alternative solution. Additional work resulting from such changes may be billed separately unless otherwise agreed.
6. AI Services and Automated Processing
TheWebSuite may use artificial intelligence and machine-learning technologies in providing certain services. AI may be used for purposes including classification; summarization; drafting; document processing; data extraction; workflow routing; information analysis; customer support; automation; content generation; AI agents; and other functions described in the applicable service.
AI output may be incomplete, inaccurate, inconsistent, or inappropriate for a particular purpose. You are responsible for reviewing AI-generated output before relying on it for material business, legal, financial, medical, employment, compliance, or other high-impact decisions. Unless expressly agreed otherwise, AI systems should not be treated as a substitute for qualified professional judgment. Where a workflow is designed to include human review or approval, you are responsible for maintaining the required human oversight and approval process.
7. No Professional Advice
Unless expressly stated otherwise, TheWebSuite does not provide legal, accounting, tax, financial, medical, investment, employment, or other professional advice. Our technology, automation, AI, workflows, templates, and recommendations are tools and technical services. You are responsible for determining whether a system is appropriate for your legal, regulatory, contractual, professional, or business requirements.
If your project involves regulated information or regulated activities, including legal, financial, healthcare, employment, or other sensitive operations, you are responsible for identifying the requirements applicable to your business and communicating those requirements to us before implementation.
Legal practice systems. Features such as trust accounting records, e-signature and client portals in our legal practice systems are record-keeping and workflow tools. You remain responsible for complying with your jurisdiction’s rules on client trust accounts, including reconciling against your bank statements, and for deciding which documents may lawfully be signed electronically. The system does not move money in or out of any bank or trust account.
8. Security and Compliance
We design systems with reasonable security considerations appropriate to the services being provided. Depending on the engagement, this may include authentication; access controls; permissions; secure connections; logging; auditability; role-based access; data-handling controls; and other security measures.
However, no system connected to the internet can be guaranteed to be completely secure. Unless specifically included in a written agreement, TheWebSuite does not guarantee that a particular system, website, workflow, or integration will satisfy a particular regulatory framework, certification, industry standard, or contractual requirement. Where required, additional security or compliance work may be scoped separately.
9. Data Processing
When we process personal information on behalf of a client as part of providing our services, that processing may be governed by our Privacy Policy and, where applicable, our Data Processing Addendum (“DPA”) or other written agreement. Our DPA applies whenever we build, host or look after a system that holds personal information about your own customers, clients or staff. If a DPA applies to a particular engagement, it will govern the parties’ respective obligations regarding the processing of personal information to the extent of any conflict with these Terms.
10. Website Hosting and Infrastructure
Hosting with us. Everything we sell or build runs on hosting with us by default: every product, such as a Keep or a website template, and every custom build. We recommend it: we run it for you, online, secure and backed up, for $29 a month for a website, or $39 a month for a system (anything with logins, ordering or a back office, such as a Keep), which gets its own private database and backups. Hosting is month to month, with no minimum term, and you may move to your own accounts at any time, with a full handover within 14 days. If our hosting costs go up, we may change the price, with notice by email before it applies, and you may cancel before then. While we host it, you are free to bring in your own developer: we give them the access their work needs, and their work stays under your license, for your own business only. You can always opt out. For a product, choose your own accounts or the host you already use before checkout: you set it up yourself with our step by step guide, free, with no hosting. Our setup comes only with hosting with us. A custom build is hosted with us unless your agreement says otherwise. A product bought from our Etsy shop always runs on your own accounts. Hosting is about where it runs, not about the code: a product that runs on your own accounts is still the protected copy under your product license. Care plans (section 18) include hosting. Section 35 covers your data, leaving, and what happens if we ever go silent.
Where hosting is included in your service, TheWebSuite may provide or arrange hosting through third-party infrastructure providers. Hosting fees, infrastructure limitations, storage limits, bandwidth limitations, deployment requirements, and other infrastructure terms may be described in your applicable plan or agreement.
We may temporarily suspend access to hosted services where reasonably necessary to protect the system; investigate security issues; address abuse; perform maintenance; comply with law; address nonpayment; or prevent harm to our systems or other customers. We will make reasonable efforts to restore service promptly when the reason for the suspension has been resolved.
What hosting includes. We run your website or system, and its database where it has one (on Supabase), in accounts we manage. Hosting includes an SSL certificate for secure connections, regular backups, and reasonable effort to keep it online; as section 26 explains, we do not guarantee a specific uptime. Hosting comes with our setup. For a system, the one-time setup fee shown at checkout (currently $79 for the first system set up in an order and $59 for each additional one) is added to your order and charged with it. A website hosted with us has no setup fee. Your domain is always your own, registered in your name. You own the data in your website or system and can export it at any time.
Billing and ending hosting. Hosting is billed monthly, at $29 a month for a website and $39 a month for a system (anything with logins, ordering or a back office, such as a Keep), from the day your site goes live (after your order you save a card, and nothing is charged before then) or, for a custom build, from launch. Hosting is month to month, with no minimum term: you may give notice at any time, and it takes effect at the end of the month you have paid for. A special offer, such as a free first month, applies only where your invoice or agreement says so.
When hosting ends. When hosting ends, for any reason, including a payment that was not made (see section 20), the 14 day handover in section 35 applies: we hand over a full export of your records and a copy that runs on your own accounts, and once the handover is done we delete your data from our hosting. Rules for lawyers usually require keeping trust account records for several years, so keep the trust ledgers and reconciliations from your export; keeping them is your responsibility. Copies in routine backups are removed as those backups expire. Deleted data cannot be recovered.
11. Domains and Third-Party Accounts
Unless otherwise agreed, you are responsible for maintaining ownership and registration of your domain name and third-party accounts. If we purchase or manage a domain or third-party service on your behalf, the applicable agreement will determine who owns the account and how it will be transferred upon termination. You are responsible for maintaining accurate billing and account information with third-party providers.
12. Ownership of Custom Work
TheWebSuite owns the code in everything we sell or build, including custom work we build from scratch. You own your data, and the content and brand you give us: your text, photos and logo, and your domain name when it is registered in your name. For custom work we build for you, including work built from scratch, TheWebSuite owns the code, and you get a lifetime license to use your build for your own business only. It may not be resold. Your license starts once you have paid all amounts due for the project. Unless a signed agreement states otherwise, this applies to every custom project, including the website, application code and designs we create for you. Content created specifically for you, such as the words and images on your site, is yours along with the content you gave us.
TheWebSuite’s pre-existing code; reusable components; internal frameworks; development tools; templates; libraries; methodologies; know-how; processes; and general-purpose code, including general purpose features we build during your project, stay ours and form part of our toolkit; your build keeps them under your license. Third-party software, open-source software, fonts and stock assets remain subject to their own license terms. Everything we sell or build runs on hosting with us by default: every product, such as a Keep or a website template, and every custom build. We recommend it: we run it for you, online, secure and backed up, for $29 a month for a website, or $39 a month for a system (anything with logins, ordering or a back office, such as a Keep), which gets its own private database and backups. Hosting is month to month, with no minimum term, and you may move to your own accounts at any time, with a full handover within 14 days. If our hosting costs go up, we may change the price, with notice by email before it applies, and you may cancel before then. While we host it, you are free to bring in your own developer: we give them the access their work needs, and their work stays under your license, for your own business only. If you leave, the 14 day handover in section 35 applies. The full rules are in our License Terms, which form part of these Terms.
13. Templates and Digital Products
This section summarizes the License Terms for templates, business systems and other digital products; the full License Terms are at thewebsuite.co/license and form part of these Terms. You agree to them when you tick the License Terms box before you pay or claim an order, when you tick the box agreeing to these Terms and the License Terms before you pay an invoice in your client portal, and when you activate a license key. We keep a record of each agreement: the version, the date and time, your IP address, your browser and your email address, as our Privacy Policy explains.
All sales are final. The one exception: if a feature described on the product page doesn't work and you report it within 30 days of purchase, we fix it or send a corrected version, and if we can't, we refund you. Templates, business systems, downloads and other digital products are delivered as files you keep under a lifetime license. Broken means a confirmed defect, as defined in section 22. This does not limit any refund right the law gives you that cannot be waived. Please review the preview or live demo before you buy.
Templates and other digital products are licensed, not sold. Every product we sell, such as Casekeep or a website template, comes with a lifetime license to use it for your own business, bought with one payment and no subscription. Unless the applicable product page states otherwise, a template is licensed for one business. With a website template, you edit your own content (your words, photos and details), but not the code. Photos in the preview are for display only. Your download comes with placeholders in the same layout, ready for your own photos.
You may deploy the template, connect it to your own services and use it for your own business. You may not modify or reverse engineer the code; resell, share or redistribute the template or its code; publish it as a competing template; claim the original template design as your own; upload it to a marketplace for redistribution; or use it to create a competing template library or product. Changes to the code are available through our Customize service. The full rules for every product are in our License Terms, which form part of these Terms.
A template is hosted with us by default as section 10 describes, with no setup fee, unless you choose your own accounts before checkout. Unless expressly stated otherwise, purchasing a template does not include domain registration, custom development, support, maintenance, or third-party service fees. Third-party fonts, libraries, images, icons, and other assets remain subject to their respective licenses.
Business systems sold as products. Some digital products are complete business systems, such as Casekeep. Unless the product page states otherwise, a system is a lifetime license bought with one payment and no subscription, and it is delivered as a working copy of the version you buy, not as readable source code. Yours to keep: a lifetime license bought with one payment, hosted with us by default at $39 a month, month to month, and your data always yours to export. A business system's license covers one business and the number of seats you have paid for. A seat is one named person who signs in to the firm side of the system; the firm's clients who sign in to the client portal do not use a seat. One seat is included, and additional seats are sold separately at the price shown on the product page. The system enforces the seat count with a license key we issue with your order; the key is activated online once when it is entered, and works on up to two installations of the system (one installation is one database, or one browser for a copy without a database); we free a place on request when you move. Removing, altering or otherwise getting around these checks, in the code or in the database, breaches the license. The license to use Casekeep ends if the purchase is refunded, reversed or charged back, and the copy then stops working. The system checks its license automatically in the background once a day. There is nothing for you to do. If a copy can't reach us for 30 days in a row, it pauses until it's back online. The code is delivered protected: it may not be modified, reverse engineered or resold, and changes are available through our Customize service. Each copy you download carries a code that identifies the license it was issued under, so a copy shared or sold without permission can be traced to its license. The system runs on hosting with us by default as section 10 describes, unless you choose your own accounts before checkout. A copy you run on hosting and database accounts you control is still the protected copy, and those third-party services keep their own terms and fees. The restrictions on reselling and redistributing described above apply to systems as well.
Systems bought on Etsy. If you bought a system from our Etsy shop, your license covers one business and the number of seats on your Etsy order, plus any extra seats you later buy in the same Etsy shop from the same Etsy account. You claim your license key at thewebsuite.co/etsy with your Etsy order number and the name on the order; each order can be claimed once. Refunds and cancellations of Etsy orders are handled through Etsy. If Etsy shows an order as refunded or cancelled, the license for that order ends, access to its page, downloads and updates ends, and you must stop using and delete your copies. Etsy is not a party to this license.
Versions and upgrades. Each system is released in numbered versions (for example, version 1.0). When you buy a system, your license covers the version you bought, and you can keep using that version for as long as you like; it does not expire. New versions are not part of the one-time price. If you have an active Care plan, new versions are included and we install them for you. Anyone else can upgrade to the latest version at any time by paying an upgrade fee, which we confirm before you pay: currently $29 for the new version with instructions to install it yourself, or, if we host it for you, $79 with installation by us. Upgrading is optional. Fixes for a confirmed defect under section 22 are provided at no charge and are not an upgrade.
Custom changes and connections for systems. Custom changes, connections to other software (for example LawPay, Google Drive or any other tool with an API), data migration and new features you ask us to build (for example accounting) are not included in the price of a system, and they are separate from version upgrades. You can ask for custom changes to your own copy at any time, including months after you buy, once you have used the system and found what you would like changed. If you tell us at checkout that you want custom changes, your purchase is for the system as it is on the day you buy; we contact you afterwards. All custom work is quoted per job and agreed in writing before it starts. You are not required to buy custom work, and the system you bought keeps working without it. Changes we make to your protected copy are our Customize service, and the code stays protected under your product license. Readable code, on its own or as a Custom edition built on one of our products, is available on request under the source code license in our License Terms.
14. Reusable Technology
Because TheWebSuite develops systems for multiple clients, we may use general knowledge, techniques, concepts, processes, frameworks, patterns, components, and non-client-specific technology developed or acquired during an engagement. We may continue to use these general-purpose materials in providing services to other customers, provided that we do not disclose your confidential information or proprietary Client Content.
15. Portfolio and Marketing Rights
Unless you notify us otherwise in writing, you grant TheWebSuite permission to identify your business name and display completed public-facing work in our portfolio, website, case studies, presentations, or marketing materials. We will not intentionally disclose confidential information, private customer information, credentials, or non-public materials as part of portfolio use. You may request in writing that we do not publicly display your project. For confidential or sensitive projects, the applicable project agreement may establish different portfolio terms.
16. Fees and Payment
Prices are stated in U.S. dollars unless otherwise specified. Payment terms will be described in the applicable proposal, order, invoice, or subscription plan. Unless otherwise agreed, deposits are due before project work begins; invoices are due by the stated due date; project balances may be required before final delivery; subscription fees are charged according to the applicable billing interval; and unpaid amounts may result in suspension of services. A card payment counts as paid right away. A bank transfer (ACH) counts as paid on the day it clears, usually a few business days, and work that waits on a payment starts then. A Zelle payment counts as paid when it arrives in our account. No sales tax is added. The price shown is the full amount you pay: we do not currently add sales tax, VAT or similar taxes to any price, order, invoice or subscription. A marketplace you buy through, such as Etsy, may add the tax it is required by law to collect. If that changes, we will update these Terms and show any tax clearly before you pay.
Payment plans. Where our checkout offers them, you may pay over time with Affirm, Klarna or Afterpay. A payment plan is an agreement between you and that provider, under its own terms and its own approval; we receive the full payment, and the provider collects your installments. Where these Terms allow a refund, it goes back through the provider.
Zelle payment plans. We may also set a payment plan by Zelle on a specific invoice of ours: 2 to 4 payments, monthly or every two weeks, with the first payment due on the date shown. The schedule, each amount and each due date are shown in your client portal and on the invoice. A Zelle payment counts as paid when it arrives in our account. There are no late fees. If a payment is late, we pause work on your project, and we do not deliver or launch the finished product until the invoice is paid in full. Work picks back up once the late payment arrives.
Promotional codes. We may offer discount codes from time to time. The code WELCOME10 gives 10% off every order placed at checkout on our site (the discount applies to the one-time part of the order; monthly plans such as hosting and Care are charged at the full price) and 10% off the project fee of a new custom project, when used on or before December 31, 2026 (New York time). For a custom project, enter the code on the request form or tell us before you accept the proposal; the discount is shown on that proposal. The code does not apply to hosting or Care plans, third-party costs, or payments of invoices we have already issued, cannot be combined with a referral discount or another offer, has no cash value, and cannot be applied after purchase. We may end or change a promotion at any time, but a discount already shown on a paid order or an accepted proposal will be honored.
Referral program. Anyone can create a referral link or code on our Refer page, and every client of ours gets a code of their own, shown in their client portal; the email address a client or code holder has on file with us also works in place of their code. A business that buys with a valid referral link, code or email gets 10% off the project fee of a new custom project when the code is entered on the request form or given to us before the proposal is accepted, where the discount is shown on that proposal. The referral discount does not apply to renewals of hosting or Care plans, third-party costs, or payments of invoices we have already issued, cannot be combined with WELCOME10 or another offer, has no cash value, and cannot be applied after purchase. The person who referred them earns a flat payout of $25 when the referred business buys a template or Keep priced at $99 or more, and $100 for a custom project of $1,000 or more, paid after the referred order is paid in full and past its refund window. One referral per customer; self-referrals do not qualify. We may withhold or reverse a payout for an order that is refunded, cancelled or charged back, or where we reasonably suspect fraud, self-dealing or abuse of the program. You are responsible for any taxes on payouts you receive, and we may ask for the tax information the law requires before we pay. We may end or change the program at any time, but payouts already earned, and discounts already shown on a paid order or an accepted proposal, will be honored.
17. Deposits and Project Cancellation
Unless otherwise required by law or expressly stated in your agreement, project deposits are non-refundable because they reserve development time and compensate us for work, planning, scheduling, and resources committed to the project. If a project is terminated before completion, you remain responsible for fees associated with work completed, approved expenses, third-party costs, and other non-cancellable commitments incurred before termination. Where applicable, any remaining balance or refund will be calculated based on the applicable project agreement.
18. Subscriptions and Automatic Renewal
Certain services may be offered on a recurring subscription basis, including hosting, maintenance, support, Care plans, and other ongoing services. Before enrollment, the applicable subscription will identify the price; billing interval; services included; renewal terms; and cancellation method.
Unless otherwise stated, subscriptions automatically renew for successive billing periods until canceled. By purchasing a subscription, you authorize us or our payment processor to charge the payment method associated with your account for recurring charges. We will provide renewal information where required by applicable law and according to our stated billing practices.
Care plans. Care plans are monthly plans that include hosting with us and keep a website or system we built or sold secure and working; a product on a Care plan pays no separate hosting fee. Care ($129 a month) covers security and software updates, bug and glitch fixes, small content updates, and uptime, link and form checks. Care Plus ($159 a month) includes everything in Care, plus design and style changes and new sections and content, with up to 2 hours of work a month. Care Max ($329 a month) includes everything in Care Plus, with up to 5 hours of work a month, ongoing improvements, priority support and a monthly report. For business systems such as Casekeep, every Care plan also includes new versions of the system, installed by us. Bigger upgrades, redesigns and new features are quoted separately.
Care comes with hosting. Care is for websites and systems on our hosting. A product you host yourself does not get Care. A site that runs somewhere else moves to our hosting before Care starts; we quote the move before it starts.
19. Cancellation
You may cancel a Care plan or another recurring subscription at any time, and give notice to end hosting at any time (section 10): use the billing link in your receipt emails, use your client portal where available, or email us at info@thewebsuite.co. We will not require you to call us simply to cancel a subscription if the applicable law requires a simpler cancellation method or if you were able to enroll online without speaking with us.
After you cancel, your subscription remains active through the end of the current paid billing period and then does not renew. Cancellation prevents future renewals but does not refund the billing period you are in, except where required by law or expressly provided by the applicable service terms. Any service hours or other periodic allowances included with a plan apply only during the billing period in which they are provided and do not roll over or carry forward to a later period. When hosting ends, the 14 day handover in sections 10 and 35 applies. This does not affect rights you may have under applicable consumer protection laws.
20. Failed Payments
If a recurring payment fails, we email you, and we may try the payment method on file again. You can update your payment method from the billing link in that email. If the payment is still unpaid 14 days after it failed, we may pause or end the service, after giving any notice required by law or the applicable agreement. If hosting is paused or ends for nonpayment, your data stays yours and the handover in section 10 applies: we hand over your records, and once the handover is done we delete your data from our hosting. Suspension for nonpayment does not eliminate your obligation to pay amounts already due.
21. Subscription Price Changes
We may change subscription pricing from time to time. Where required by law, we will provide advance notice of a price change before it becomes effective. If you do not agree to a price increase, you may cancel before the new price applies. Continued use of the service after the effective date of a properly communicated price change constitutes acceptance of the new price to the extent permitted by law.
22. Refunds
Unless otherwise stated in a specific offer or required by law, completed project work is non-refundable; deposits are non-refundable; subscription periods that have already begun are not refundable; templates, business systems, version upgrades, downloads and other digital products are non-refundable once purchased; and third-party fees that cannot be recovered are non-refundable. If a digital product is materially defective and we are unable to provide a reasonable correction or replacement, we will work with you to provide an appropriate remedy. Nothing in these Terms limits any non-waivable refund or consumer rights provided by applicable law. Products bought on Etsy are refunded, if at all, through Etsy (see “Systems bought on Etsy” in section 13).
Bugs and glitches. Like all software, our products can have bugs or glitches. Find one within 30 days of purchase, tell us, and we fix it at no charge. After that, fixes come with a Care plan or are quoted.
What counts as defective. A digital product is materially defective only if a feature described on its product page does not work as described when the product is set up by following our setup guide, on a current version of Chrome, Edge, Safari or Firefox and on hosting and database services our guide supports. The following are not defects: changes you or anyone else made to the code or the database; problems caused by your hosting, domain, database or other third-party accounts, or by their outages or changes; features that are not described on the product page; custom changes, connections or new features you would like; how the product looks or whether it suits your business; and not having reviewed the preview or demo before buying.
How a defect is handled. Report it to info@thewebsuite.co within 30 days of purchase with your order number, what you expected to happen, what happened instead, the steps that cause it, and screenshots or error messages. We will try to reproduce it. If we confirm a defect, we will fix it or send a corrected version, normally within 14 days. Only if we confirm a defect and cannot fix or replace it within a reasonable time will we refund the purchase; in that case your license ends and you must delete your copies. A report that we cannot reproduce by following your steps is not a confirmed defect, and a refund is never given simply because a product is described as broken.
23. Digital Content and EEA/UK Consumers
Where applicable law provides a statutory withdrawal period for digital content, you may be asked to expressly consent to immediate delivery of the digital content and acknowledge the applicable consequences of beginning performance before the withdrawal period expires. Nothing in these Terms is intended to waive rights that cannot legally be waived.
24. Revisions and Scope
Your website is developed collaboratively, with unlimited revisions included through launch, provided those revisions remain within the agreed project scope.
Design phase, 14 day revision period. Following the initial design presentation, you will have 14 calendar days to review the proposed design and provide feedback. Unlimited design revisions are included during this period so we can refine the visual direction before development begins. Once the design is approved, development will proceed based on the approved design.
Development through launch. Revisions remain available through launch for adjustments to the approved design and included project scope. This may include changes to existing content, imagery, spacing, styling, layouts, or other elements already included in the project.
Additional scope. Requests that introduce new pages, functionality, integrations, systems, features, or that materially change the approved design or project direction are considered additional scope and may require an additional fee and/or an adjustment to the project timeline. Any additional work will be discussed and approved before it is performed.
Approval and your finished product. You are responsible for reviewing everything in the work before you approve it, including wording, prices, images, links, forms and how each feature works. Once you approve, the approved work is your finished product. For 30 days after launch, or for any longer period your invoice or project agreement states, we fix bugs and glitches, meaning anything that stops working the way it did when you approved it, at no extra cost; after that, fixes are covered by a Care plan or quoted separately. Any other change after approval, including content, design or feature changes, is new work: it is covered by a Care plan or quoted separately. Edits included with your project end on the day you approve it.
Client feedback should be provided promptly during each stage of the project. Delays in receiving feedback, content, approvals, or other required materials may extend the estimated project timeline. You are responsible for reviewing and approving deliverables.
25. Third-Party Services and Dependencies
Our services may depend on third-party services, including hosting providers, payment processors, APIs, AI providers, analytics providers, domain registrars, software platforms, and other infrastructure. We do not guarantee the availability, performance, pricing, functionality, security, or continued operation of third-party services. If a third-party service becomes unavailable, materially changes, discontinues a feature, changes its API, increases its price, or otherwise affects the project, we may modify the implementation or recommend an alternative. Additional development required because of a third-party change may be billed separately unless otherwise agreed.
26. Service Availability and Maintenance
We will use reasonable efforts to maintain services we operate. However, services may occasionally be unavailable because of scheduled maintenance; emergency maintenance; infrastructure failures; third-party outages; network failures; security incidents; software defects; internet failures; force majeure events; or other circumstances outside our reasonable control. Unless a service-level agreement expressly states otherwise, we do not guarantee a specific uptime percentage or response time. Response and turnaround times mentioned on our website or in our messages, such as same day fixes on small things or a site live in days, describe how we normally work; they are not guarantees.
27. Support and Maintenance
Support included with your purchase is limited to the scope described in your applicable package or subscription. Support does not automatically include new features; new pages; redesigns; new integrations; third-party troubleshooting; extensive content entry; business consulting; data migration; major infrastructure changes; or custom development outside the agreed scope. Such services may be purchased separately.
28. Acceptable Use
You may not use our website, services, infrastructure, or systems to violate applicable law; infringe intellectual property rights; distribute malicious software; attempt unauthorized access; interfere with our systems or another person’s systems; transmit unlawful or fraudulent material; abuse automated systems; circumvent security controls; use our services for unauthorized surveillance; send unlawful spam or communications; or otherwise misuse the services. We may suspend or terminate access where reasonably necessary to prevent abuse, protect our systems or users, or comply with law.
29. Confidentiality
Each party may receive confidential information belonging to the other party. The receiving party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the applicable business relationship. Confidential information does not include information that is publicly available without breach of an obligation; was already lawfully known; is independently developed without use of confidential information; is received lawfully from a third party without confidentiality restrictions; or must be disclosed by law or valid legal process. Where disclosure is legally required, the receiving party may disclose only the information required and, where legally permitted, will provide reasonable notice. Additional confidentiality obligations may be established in a separate NDA.
Data in systems we set up, host or care for. When we set up, host, care for or make custom changes to a system that holds your data, such as Casekeep, we access the data in it only as needed to provide the setup, hosting, Care or custom work you asked for. We treat the information about your clients in it as confidential information under this section, and only people working for TheWebSuite on that work can access it. If we learn of a security breach that affects your data, we will tell you without undue delay, share what we know, and take reasonable steps to contain it.
30. Intellectual Property Infringement
You are responsible for ensuring that content, images, trademarks, documents, software, data, and other materials you provide do not infringe the rights of others. You agree not to provide materials for which you do not have the necessary rights or permissions. You remain responsible for claims arising from materials or instructions you provide to us.
31. Warranties and Disclaimers
We will perform our services in a professional and workmanlike manner consistent with the applicable scope of work. For a custom project, for 30 days after launch, or any longer period your invoice or project agreement states, we fix any defect in what we built at no charge; after that, fixes are covered by a Care plan or quoted separately. Except where expressly stated in a written agreement, our services, websites, software, templates, content, and third-party integrations are provided “as is” and “as available” to the maximum extent permitted by law. We do not promise that any product, template, system or build will be free of bugs, glitches or errors, will run without interruption, or will work with every device, browser or outside service. Our promise is the fix: for 30 days after purchase, or after launch for custom work, we fix confirmed bugs at no charge.
We do not guarantee a specific amount of website traffic; search-engine rankings; sales or revenue; leads; conversion rates; business growth; uninterrupted availability; error-free operation; compatibility with every third-party system; continued operation of third-party services; that AI output will be accurate; or that a system will satisfy a particular legal or regulatory requirement unless expressly agreed in writing.
32. Limitation of Liability
To the maximum extent permitted by applicable law, TheWebSuite will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, loss of data, or business interruption arising from or related to the services. To the maximum extent permitted by law, our aggregate liability arising from or relating to a particular project or service will not exceed the total amount you paid to TheWebSuite for that project or service during the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded or limited.
33. Client Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless TheWebSuite and its owners, contractors, and service providers from claims, damages, liabilities, losses, costs, and reasonable expenses arising from Client Content; your violation of these Terms; your misuse of the services; your violation of applicable law; your infringement of another party’s rights; your unauthorized use of third-party systems; or your instructions to us that result in a third-party claim. This provision does not apply to the extent a claim results from TheWebSuite’s own gross negligence, willful misconduct, or other conduct that cannot legally be indemnified.
34. Suspension and Termination
We may suspend or terminate services if you materially breach these Terms; payment remains overdue; you misuse the services; your use creates a security risk; you use the services unlawfully; continued service would violate applicable law; or continued service would materially threaten our systems or other customers. Either party may terminate a project or ongoing service relationship according to the applicable agreement. Upon termination, you remain responsible for amounts properly incurred before termination.
35. Effect of Termination
Upon termination, access to subscription services may end at the end of the applicable paid period; unpaid amounts become immediately due where permitted by law; we may disable hosted services associated with the terminated subscription; you may request export or transfer of eligible client data where included or required (for hosting, through the 14 day handover below); third-party services may need to be transferred or separately maintained; and confidentiality, intellectual property, payment, limitation of liability, indemnification, and other provisions that by their nature should survive termination will continue to apply. If you are using a hosted website or application and want to migrate it after termination, migration assistance may be available as a separate paid service unless otherwise included in your agreement.
Leaving: the 14 day handover. Your data is always yours, and you can export all of it at any time, with no fee. If you leave, we hand over within 14 days of your written request, once everything due is paid: a full export of your data, a copy that runs on your own accounts, your readable code where your license includes it (custom work, or a product under the source code license), and written steps for the move. Your site or system stays up with us until the move is done, and then we delete your data from our hosting. For custom work, from then on you or any developer you choose may change it, for your own business only. If TheWebSuite ever goes silent for 60 days, every client automatically receives their records and a copy of their build that runs on its own. This is one rule for every product and every build, for every size of business. Custom work stays under your custom work license (section 12), and a product stays under its product license (section 13).
36. Data Export and Migration
Where technically feasible, we will provide reasonable assistance in exporting client data upon termination. Unless otherwise included in your service agreement, data migration, infrastructure migration, third-party account transfer, database restructuring, DNS changes, or deployment to another hosting provider are separate services and may be billed separately. We are not responsible for functionality that depends on third-party services that you discontinue or do not transfer. The 14 day handover in section 35 gives you a full export of your data, a copy that runs on your own accounts, your readable code where your license includes it, and written steps for the move. The handover itself is free. If you would like us to do the move for you, we set up your new hosting and database accounts, put the code online there, load your data and check every record arrived, point your domain, test it, and shut down the old copy once you confirm. That is a separate service, quoted for your business, unless your agreement already includes it.
37. Force Majeure
Neither party will be responsible for delays or failures caused by circumstances outside its reasonable control, including natural disasters, severe outages, war, terrorism, governmental action, labor disruptions, widespread internet failures, infrastructure failures, or other extraordinary events.
38. Governing Law and Disputes
These Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising from these Terms or the services will be handled in the courts or dispute-resolution forum specified in the applicable project agreement or, if no such provision exists, in a court of competent jurisdiction located in the State of New York. Nothing in this section prevents either party from seeking emergency or injunctive relief where permitted by law.
39. Electronic Communications and Signatures
You agree that electronic communications, electronic approvals, electronic signatures, invoices, proposals, and other electronic records may be used to establish and document the parties’ agreement. An electronic acceptance, signature, or payment may constitute acceptance of the applicable terms.
40. Changes to These Terms
We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date. For material changes affecting existing customers, we may provide additional notice where appropriate or required by law. Your continued use of the website or services after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law. Changes to an existing signed project agreement generally require agreement of the parties unless the agreement expressly permits otherwise.
41. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
42. No Waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision later.
43. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except as part of a merger, acquisition, or sale of substantially all of your business assets where permitted by law. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of substantially all of our assets.
44. Entire Agreement
These Terms, together with any applicable proposal, statement of work, order, subscription terms, DPA, NDA, or other written agreement between the parties, constitute the agreement governing the applicable services. They supersede prior discussions or representations concerning the same subject matter unless expressly incorporated into the applicable agreement.
45. Who May Use Our Services
You must be at least 18 years old and able to enter into a binding contract to buy from us or use our services.
46. Accounts and Sign-In
Some services use an account, a sign-in link or a license key. You are responsible for keeping your sign-in details, email account, license keys and devices secure, for the people you give access to, and for activity under your account. Tell us promptly at info@thewebsuite.co if you believe someone has used your account or license without permission. We may suspend access to an account where reasonably necessary to protect it, you or our systems.
47. Website Information, Pricing Errors and Changes to Products
Information on our website, including descriptions, examples, demos and articles, is general information about our products and services and may change. We work to keep prices and descriptions accurate. If a price or description is clearly wrong because of an error, we may cancel the affected order and refund what you paid for it in full, even after we have confirmed the order. We may change, update or stop offering any product, plan or service. If we stop offering a product you have already bought, your license to the version you bought continues under its terms.
48. Messages From Our AI Assistant and Our Team
Some of our messages, including emails, chat replies and drafts, are written by our AI assistant. Replies to messages you send us may be drafted by our AI assistant; a person at TheWebSuite reviews and approves each one before it is sent. If you ask whether you are talking with an AI, we will tell you. Messages from our AI assistant are for information only: they do not create an agreement and cannot give a binding quote, price, discount, guarantee or exception to these Terms. Only a written proposal, order or invoice from us, or a written agreement, binds us. Website concepts, mockups and previews made with AI, such as those from our concept generator, are examples to start a conversation, not a commitment to build exactly what they show. We may send you emails about our services; every marketing email includes a way to unsubscribe, and once you unsubscribe or ask us to stop, we stop.
49. Feedback
If you send us ideas, suggestions or feedback about our products or services, including through a feedback link inside a product, we may use them freely, without any obligation to you. Please do not include confidential information in feedback.
50. Chargebacks and Payment Disputes
If you have a problem with a charge, please contact us at info@thewebsuite.co first; most problems are solved faster that way. If you dispute a charge with your bank or card issuer, we may pause the related license, downloads, updates, hosting or services while the dispute is open, and we may provide the dispute's details to the payment processor and the bank. If the dispute is decided in your favor, the license or service tied to that payment ends. If it is decided in ours, access resumes, and the amount stays owed.
51. Third-Party Links
Our website, products and messages may link to websites and services run by others. We do not control them and are not responsible for their content, products, availability or privacy practices.
52. Time Limit for Claims
To the extent permitted by law, any claim arising from these Terms or our products or services must be brought within one year after the claim arose; after that, it is permanently barred.
53. Resolving Disputes, Jury Waiver and Individual Claims
Before either party starts a lawsuit, it will send the other a written description of the dispute, and the parties will try in good faith to resolve it informally for 30 days. This does not apply to a request for emergency or injunctive relief. To the extent permitted by law, each party waives any right to a jury trial in any lawsuit arising from these Terms or our products or services, and each party may bring claims against the other only in its individual capacity, not as a plaintiff or class member in a class, collective or representative action.
54. Independent Parties
TheWebSuite and you are independent parties. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship, and neither party can bind the other.
55. Notices
We may give you notices about your account, orders or these Terms by email to the address you gave us, in your client portal or on our website. You may give us notices by email to info@thewebsuite.co. A notice sent by email is received when it is sent, unless the sender learns it was not delivered.
56. Contact
Questions about these Terms may be directed to:
TheWebSuite
Email: info@thewebsuite.co
Website: thewebsuite.co