We cleared a two day backlog in one morning. The drafts are close enough that I just skim and send.
MR
Maya ReyesSupport lead, Lumo Goods
Replywise reads the ticket, pulls the right answer from your own docs, and writes a reply in your voice. Your team approves and sends, or lets it handle the routine ones alone.
No new tools to learn. Replywise sits on top of the helpdesk you already use and gets to work the same day.
Link your helpdesk or shared inbox in a few clicks. Replywise starts reading incoming tickets right away.
Add your help center, product notes, and past replies. It learns your policies and the way your team talks.
Review drafts and send with one click, or let Replywise close the routine tickets on its own with your rules in place.
It writes replies that sound like your team, not a robot, and matches the tone of each customer.
Answers come from your own help center and past tickets, with a link to the source so you can check it.
Password resets, order status, and refund questions can be closed automatically inside the rules you set.
Nothing tricky goes out without a person. Sensitive topics are always handed to a teammate to review.
We cleared a two day backlog in one morning. The drafts are close enough that I just skim and send.
It pulls the answer straight from our help center, so replies are actually correct. That was my worry and it went away.
The routine refund questions close themselves now. My two person team finally has time for the hard tickets.
Customers keep saying how fast we are now. It is the same three of us, just with a much shorter queue.
Setup took an afternoon. By the next day it was drafting half our replies and getting the tone right.
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For one person testing the water.
For a small support team on it every day.
For volume, reviews, and controls.
Only if you turn that on for specific topics. By default every reply is a draft you approve, and anything sensitive always waits for a person.
You point it at your help center, product notes, and past tickets. It answers from those sources and shows the link it used, so you can check any reply.
The common ones, plus a shared email inbox. If you use a tool we do not support yet, tell us and we will help you connect it.
We only read what a reply needs and never sell your data. On the Business plan you get an audit log and controls over what is stored and for how long.
Usually an afternoon. Connect an inbox, add your docs, and the first drafts start appearing the same day. No engineering work needed.